Refund policy

It’s important to me that you’re happy with your purchase, but if for any reason you’re not happy with your products simply contact me by email at nicola@nicolaporterstudio.co.uk within 14 days of receiving your package. Or Whatsapp us at +447723469494. This is your “right of withdrawal”.

Items must be returned at your expense, within 30 days of receipt for a full refund.

Please double check measurements and read product details thoroughly before purchasing. When you cancel or return your order, we incur costs that are not refunded to us such as payment processing fees and postage costs.

To qualify for a refund, the products must be unused and in re-saleable condition. Once we’ve inspected the returned items, we’ll refund you within 14 days. The refund will be processed to the same payment source used for purchase.

Return delivery charges are payable by the customer, except where items are faulty.

To complete your return, we require a receipt or proof of purchase. The simplest way to provide this is to contact me by replying to the original order confirmation email. 

In certain circumstances, I will only grant a partial refund. This includes where any item is not in its original condition, is damaged or missing parts for reasons not due to my error, or any item that is returned more than 30 days after delivery. You’ll be responsible for paying for your own postage costs for returning your order. I recommend that you obtain proof of postage or tracking when returning your items as I can’t guarantee receipt of your order.

Late or missing refunds
If you haven’t received a refund when expected, I recommend contacting your bank or credit card provider.  Please bear in mind, it can take several days for your bank to process the refund and show it in your account.
If you’ve done this and you still have not received your refund 7 working days after you were notified of your refund, please contact me. 

Damaged/Faulty items: If you think you’ve received an item that’s damaged, faulty, or otherwise incorrect, please contact me at nicola@nicolaporterstudio.co.uk with a photo and description of the fault. I will aim get back to you within 2 working days to try to resolve the issue.